Be sure to check out the following information before ordering
Process & Shipping
Please be aware we are unable to ship to PO Box addresses.
All our pieces are handcrafted to order unless otherwise stated. We’re a small operation and work to ship your order within 3-4 weeks and will update you of the stages of the process in realtime via email.
We will notify you when your order has been dispatched. As we offer International shipping the delivery time will vary depending on region. We dispatch from the UK and the customer is responsible for any import duties and taxes that may apply.
Please review our FAQs and Shipping Policy for more information.
Stones & Finish
We hand select any stones for your pieces and there may be differences between the ones pictured on our site and the one you receive. This is due to the organic nature of these Earth-crafted elements and we are very picky with which stones make the cut. If you have any special requests, please reach out to us and we will do our best to meet your stone requirements.
When it comes to pairs and sets, our stones are sisters and not twins. We select our stones for the way they compliment each other and may not be a perfectly matched pair, but we assure you they'll look great together!
Due to the nature of the casting process the surface of your piece will have a slight texture. This is intentional - we love that each piece tells its own story and no two will be exactly the same. After casting we finish up each article by sanding and several stages of polishing to bring your jewellery to a beautiful shine.
Returns & Refunds
We accept returns on jewellery that has not had any bespoke alterations or customisations beyond your chosen ring size within 14 days of receipt. The jewellery and packaging must be unworn, unused and in as-new condition.
The following exceptions apply:
- Earrings cannot be returned due to UK Health and Hygiene regulations.
- Sale items that have been discounted within the shop, not as a result of a personal discount code applied. In the event a discount has been applied a refund for the discounted amount will be issued providing the article and packaging is unworn, unused and in as-new condition.
The customer is responsible for any return shipping costs. Postage paid by the customer as part of the original order, where applicable, cannot be refunded.
For our full returns policy and how to begin a return please review our Returns & Refunds Information.
Ring Sizing
As your pieces are made to your specifications it is super important that you find your best ring size for the fit you are looking for. If you don't know your size we recommend dropping into your local jeweller to get your ring size measured or purchase a simple ring sizer online.
Wider bands need an increase in the size you choose of around a half size. You'll find indication of this in the product description above.
We have included a link to our size conversion chart below, but please note these are estimates and there may be a slight variance between regions. If you're unsure, please reach out via email and we will do our best to help!
